A new touchpoint to serve business events delegates, encouraging them to extend their stay and explore Hong Kong 

The Hong Kong Tourism Board (HKTB) yesterday announced the opening of a new Visitor Service Centre at the Hong Kong Convention and Exhibition Centre (HKCEC), marking the first visitor service centre dedicated to MICE visitors at a major convention and exhibition venue. Strategically located at the Harbour Road entrance of HKCEC, the service centre serves as a first welcome point for international delegates, providing information and practical tips to help business travellers discover Hong Kong beyond events.

Commenting on the launch, Mr. Anthony Lau, Executive Director, Hong Kong Tourism Board, said: “The launch of our new MICE Visitor Centre coincides with the flagship global cryptocurrency and Web 3 conference ‘Consensus Hong Kong 2026’. We aim to assist MICE visitors in balancing their business commitments with exploring Hong Kong's diverse tourism offerings through our visitor services, thereby enriching their overall experience.”

Mr. Michael Lau, Chairman of Consensus Hong Kong, said, “We truly appreciate the HKTB’s support for business events and commitment to enhancing delegate experiences. Having a dedicated Visitor Service Centre right here at HKCEC is invaluable, as it gives our delegates an immediate access to discover all that Hong Kong has to offer—from incredible food and cultural diversity to scenic hikes and iconic experiences. With so many options in the city, the HKTB’s ability to curate and highlight these opportunities is tremendously helpful.”

This new Visitor Service Centre features a self‑service kiosk that showcase the latest travel information, including major mega events, festive celebrations, and HKTB’s thematic campaigns. It also provides practical travel guides covering accommodation, transportation, and more. 

The centre is open daily from 8:00 a.m. to 7:00 p.m. During large‑scale conventions and exhibitions, HKTB staff are stationed at the centre to offer immediate travel assistance to MICE visitors, such as introducing Hong Kong attractions and key events, and advising on itinerary planning.